Hiba Jee Privacy Policy — Your Complete Guide to Data Protection

1 Introduction

Hiba jee (hibajee.plus) is an online gaming and betting platform providing safe, trusted services to users in Bangladesh. We understand how valuable your personal information is — which is why this Privacy Policy clearly sets out what data we collect, how we use it, and how we keep it secure.

This privacy policy applies to all hiba jee services — including the website, mobile app, and customer support. By using our platform, you agree to this privacy policy.

2 What Information We Collect

Hiba jee collects only the information that is strictly necessary. Collecting excessive or unnecessary data goes against our principles. Below is a detailed breakdown of the types of information we collect:

We never store your full payment card number or password. This information is always kept encrypted.

3 How We Collect Information

Hiba jee collects user information through various methods. Each method is transparent and based on user consent.

• Information Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected Information: Information collected automatically through cookies, web beacons, and log files during your use of the platform.
• Information from Third Parties: Information received from payment processors and identity verification services.

4 Purpose of Data Use

Hiba jee uses your information only for specific, legitimate purposes. We never use your data for unauthorized or unnecessary purposes.

• Account Management: For registration, login, password recovery, and account updates.
• Service Delivery: To process gaming, betting, deposit, and withdrawal transactions.
• KYC Verification: To verify your identity and ensure financial security.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Contact: For important updates, transaction confirmations, and support-related communications.
• Service Improvement: To improve the quality and usability of our platform.
• Legal Obligations: To comply with regulatory guidelines and legal requirements.
• Responsible Gaming: To detect signs of excessive gaming and send timely alerts.

5 Data Sharing Policy

Hiba jee never sells or unnecessarily shares your personal information. Below are the specific circumstances under which data may be shared:

• Payment Processors: Necessary information is shared with payment processors such as Mobile Pay, Nagad, and Rocket to complete deposit and withdrawal transactions.
• KYC Service Provider: Information is shared with licensed KYC service providers for the purpose of identity verification.
• Technology Partners: Only minimal data is shared with technology service providers required to operate the platform.
• Legal Authorities: Information may be disclosed in response to valid orders from courts or regulatory authorities.
• Fraud Prevention: To assist in investigations into money laundering or other financial crimes.

6 Cookies Policy

Hiba jee uses cookies to enhance your browsing experience and ensure platform security. Cookies are small text files stored on your device.

• Essential Cookies: Maintaining login sessions and ensuring platform security. Without these, the site cannot function properly.
• Performance Cookies: Measuring page load speed and identifying site issues.
• Functionality Cookies: Remembering your preferences, language settings, and other customizations.
• Analytics Cookies: To understand how users interact with the platform — fully anonymized.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.

7 Data Security Practices

Hiba jee uses industry-leading security technology to protect your data. Our security infrastructure is continuously updated.

• SSL 256-Bit Encryption: All data transmissions are encrypted via TLS/SSL protocol.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular security testing conducted by independent third-party experts.
• Data Encryption: All stored sensitive data is encrypted with AES-256.
• Access Controls: Only authorized personnel have access to specific data.
• Server Security: Firewalls, intrusion detection systems, and regular backups.

8 Data Retention Period

Hiba jee does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal obligations.

• Account Information: For the duration of active account + 5 years after closure.
• Financial Transaction Records: 7 years (as required by international financial regulatory obligations).
• KYC Documents: 5 years after account closure.
• Communication Records (support chat, etc.): 3 years.
• Log Files & Technical Data: 1 year.

Once the retention period expires, data is securely deleted or fully anonymized.

9 Your Data Rights

As a hiba jee user, you have full rights over your own data. To exercise these rights, contact us at support@hibajee.plus.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used under certain circumstances.
• Right to Portability: The right to receive a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your data for marketing or profiling purposes.

10 Protection of Minors

Hiba jee strictly prohibits anyone under 18 from using the platform. We take special care to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect data from minors.
• If any minor's data is found to have been collected, it is deleted immediately.
• Parents or guardians can report concerns about their child's data by emailing support@hibajee.plus.

11 Privacy Policy Updates

Hiba jee may update this Privacy Policy as needed. We will notify you in advance of any significant changes.

• Registered users will receive notice at least 14 days before any significant changes via their registered email.
• The date of any change will always be visible at the top of this page as the "Last Updated" date.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team:

• Email: support@hibajee.plus
• Subject: Use the subject line: "Privacy Request — [Your Username]"
• Response Time: 24–48 business hours
• Help Center: Help Center Page View

Our customer support team is available in Bengali 24 hours a day, 7 days a week.